We currently ship within the United States via USPS Ground Advantage.
• Free shipping on all U.S. orders over $100
• Flat rate shipping of $7 on orders under $100
• Standard delivery takes about 4-7 business days

Shipping timelines are estimates only and do not include weekends, holidays, or unforeseen courier delays (such as weather, high volume, or traffic).

Shipping fees are calculated based on the order subtotal before taxes and discounts and are non-refundable.

At this time, we are not able to support international shipping. We’re working hard to bring it back soon!

Yes — you can upgrade to expedited shipping for extra $5 at checkout.
• Delivery typically takes 2-4 business days
• We ship expedited orders via FedEx. If FedEx can’t deliver to your address (e.g.,
PO Boxes, APO/FPO/DPO), we use USPS Priority Mail instead.

For orders over $200, we may require a signature to ensure your package arrives safely.
If you’d prefer not to sign, email us at hello@shopseyyah.com and we’ll adjust the requirement. Please note: without a signature, we can’t be responsible for lost or stolen packages.

Most orders are packed and shipped within 1–2 business days (Mon–Fri).
We’ll email you a confirmation as soon as your order ships.

Please email hello@shopseyyah.com right away with your order number and correct address.
If your order has already shipped, we may not be able to update it. Orders returned due to an invalid address will require a $7 reshipping fee.

Send us a note at hello@shopseyyah.com with your order number and the requested change. If your order has already been processed, we may not be able to make adjustments — but we’ll do our best!

We can’t be held responsible for lost or stolen packages, but we’ll help however we can.
1. Please file a claim with USPS.
2. Then email us at hello@shopseyyah.com with your claim number so we can assist.
If your package shows as “delivered” but hasn’t arrived, please allow one extra day, USPS often scans packages early.

Refused packages will be returned to us. You’ll be refunded for the merchandise only. Shipping fees and return costs are non-refundable.

Since we ship from the U.S., there are no duties. Sales tax is automatically calculated at checkout based on where your order is delivered.

We want you to love your Seyyah jewelry as much as we do. We accept returns and exchanges within 30 days of purchase.

• Return labels are available for a $7 fee.
• Certain items are final sale and not eligible for return (e.g., archive/sample sale items, mystery boxes, gift cards, or gifts with purchase).

Returned items must be unworn, undamaged, and in their original packaging. Refunds are issued in the original form of payment. If items are received damaged, we will issue Seyyah store credit instead.

To begin your return, please visit our Returns & Exchanges portal.
Unauthorized returns may be returned to the sender. Returns outside the 30-day window are accepted at Seyyah’s discretion. Shipping fees are non-refundable.

Your order number is in your order confirmation email and on the packing slip included with your order. It’s a 5-digit number (e.g., 12345).

Once we’ve received and approved your return:

• Refunds are issued to your original payment method (minus shipping).
• Processing typically takes 5–10 business days, depending on your bank.

Yes — we gladly accept exchanges within 30 days of purchase, excluding custom orders and items marked Final Sale. Please use our Returns & Exchanges portal to start your exchange.

Yes, unless the product is marked Final Sale.

Yes — we can offer store credit or an exchange equal to the purchase value through our Gift Returns & Exchanges portal.

Email us at hello@shopseyyah.com with your order number as soon as possible.

• If your order hasn’t shipped, we’ll do our best to cancel it.
• If it has shipped, you’ll need to process a return after delivery.

Yes — all jewelry is covered by the One-Year Seyyah Warranty.

We are committed to creating high-quality, handcrafted jewelry designed to move with you and last. If your piece doesn’t fit quite right, we’ll help you find the right style. If an item doesn’t meet expectations due to a defect or workmanship issue, we’ll repair or replace it within 12 months of purchase.

Please note that our warranty does not cover Final Sale items, lost pieces, normal wear and tear (including scratches), or natural changes such as tarnishing, oxidation, or discoloration — which are inherent to plated jewelry over time. It also does not cover damage caused by improper care, including exposure to chemicals, water, or excessive force, or any modifications or repairs done by a third party outside of Seyyah. With proper care, your Seyyah jewelry is designed to last.

To submit a warranty request, please email hello@shopseyyah.com with a photo and a brief description of the issue, and our team will be happy to assist you.

Please email hello@shopseyyah.com with photos and details within 3 days of delivery, and we’ll make it right.

We don’t sell earring backings separately, but we sometimes have extras available. Please email us at hello@shopseyyah.com with your request, and we’ll be happy to check our stock for you.

Our 14k and 18k gold-plated jewelry is made using a long-lasting plating process designed to hold up better than standard gold plating. It offers the look and feel of solid gold jewelry at a fraction of the price.

That said, plated jewelry will naturally show signs of wear over time — especially when exposed to environmental factors such as air pollution, moisture, and sulfur-containing products. With proper care and regular maintenance, the shine of your gold-plated jewelry can be easily restored.

Our 14k gold–over–sterling silver earrings are water-resistant and fine for the occasional shower. To preserve their finish, we recommend avoiding swimming or prolonged exposure to water.

925 sterling silver naturally oxidizes over time. A gentle wipe with a soft cloth will restore its brightness. For deeper cleaning, use mild soap and water, then dry immediately.

To keep your pieces looking their best, always store your jewelry in a cool, dry place.

Store your jewelry in a safe, dry place, such as an anti-tarnish pouch or case, along with the anti-tarnish strip included with your purchase. This helps protect your pieces when they’re not being worn.

All of our jewelry cases feature an anti-tarnish microsuede lining to make care easy and worry-free.

Absolutely! At Seyyah, we create high-quality, affordable jewelry designed for everyday life.

Our pieces are durable and hypoallergenic, made to move with you from day to night — no need to take them off.

We recommend removing all jewelry before contact with water — including swimming pools, the ocean, hot tubs, and showers — to preserve its finish and longevity.

That said, an occasional splash is okay if you’re feeling extra fancy for a pool party. Just keep in mind that chlorine and saltwater can speed up tarnishing and wear over time, especially for plated jewelry.

If your pieces come into contact with water, rinse with fresh water, dry thoroughly, and store them properly afterward. With mindful care, your Seyyah jewelry is made to move with you and last.

This can happen if the post is pushed a bit too firmly, causing it to bend slightly, this is normal and easy to fix. Gently bend the post upward just a touch until it clicks securely back into place. In most cases, this resolves the issue right away.

If this doesn’t help, please feel free to contact us at hello@shopseyyah.com, and we’ll be happy to assist.

We offer two styles of earring backs: flatbacks and ballbacks. Each one works a little differently.

How to wear flatbacks (threaded screw):

Insert the post from back to front. Place the jewel head onto the post from the front and twist to the right until secure. The jewel should sit flush against the ear. If you see threading, it may not be lined up correctly — simply unscrew and try again.

How to wear ballbacks (screw ball):

Insert the earring from front to back, then attach the ball backing from the back by screwing it on until secure.

If you’re having trouble or need extra help, feel free to reach out to us at hello@shopseyyah.com — we’re always happy to help.

Our statement necklaces are designed by us and built on a hand-crocheted base, then finished with intricate bead embroidery. Created by me and my mom and handmade by women artisans in Turkey, we like to call them our “social necklaces.” Once you wear one, you’ll understand — they’re true conversation starters.

Not at all. While they make a bold statement, both our necklaces and earrings are surprisingly lightweight. Made with yarn and beads on a crochet base, they’re comfortable enough to wear all day — and designed to be worn year after year.

Yes. Crochet has deep roots in Turkish culture, traditionally used in home textiles and accessories. We chose it not only for its heritage, but because it’s durable, soft, lightweight, and the perfect foundation for detailed beadwork.

Each piece is handmade through a multi-step artisan process. The crochet base is carefully shaped, then beads are sewn and stitched by hand to bring the design to life. Because every piece is handmade, no two are exactly alike — that’s the beauty of artisan jewelry.

Our statement necklaces and bracelets feature two snap closures, spaced one inch apart, allowing for a slightly adjustable and comfortable fit.

Seyyah began as a mother-daughter collaboration and grew into a team of women artisans in Balıkesir, Turkey. Today, we work with women who bring incredible skill and care to every piece, creating jewelry meant to be worn, loved, and passed through many journeys.