RETURNS & EXCHANGES
We make our jewelry with love and want you to feel joy every time you wear it. If for any reason you’d like to return or exchange a piece, we accept returns and exchanges within 30 days of receipt.
To be eligible for a return, items must be unworn, in original condition, and returned with all original packaging.
How returns work
Online orders:
Email us at info@shopseyyah.com with your order number. We’ll start the process and email you a return shipping label. Once we receive your return, we’ll issue a refund to the original form of payment, minus return shipping and handling costs. Please allow 1–2 business days for processing after receipt.
In-person purchases (pop-ups and events):
Items may be returned by bringing them back to one of our pop-up locations or by contacting us at info@shopseyyah.com If returning by mail, we can provide a return shipping label for a fee.
Please note
Final Sale items are not eligible for return or exchange
International orders are not eligible for returns
For additional details, please visit our Shipping, FAQ, or Contact Us pages for your other questions.
Returns & Exchanges
We make our jewelry with love and want you to feel joy every time you wear it. If for any reason you’d like to return or exchange a piece, we accept returns and exchanges within 30 days of receipt.
To be eligible for a return, items must be unworn, in original condition, and returned with all original packaging.
Read Me first
Good news! 80% of customer inquiries are resolved right away. If you have a question or concern, we’re here to help. Before reaching out, take a quick look at the questions below—you may find your answer instantly.
This can happen if the post is pushed a bit too firmly, causing it to bend slightly, this is normal and easy to fix. Gently bend the post upward just a touch until it clicks securely back into place. In most cases, this resolves the issue right away.
We offer two styles of backs: flatbacks and ballbacks.
- Flatbacks (threaded screw): Insert the post from back to front. Place the jewel head in from the front and twist to the right until secure. The jewel should sit flush. If you see threading, it may not be lined up. Simply unscrew and try again.
- Ballbacks (screw ball): Insert the earring from front to back. Then attach the ball backing by screwing it on from the back until secure.
Yes — sterling silver naturally oxidizes when exposed to air. A quick polish with a soft microfiber cloth will restore their shine right away.
RETURNS & EXCHANGES
We want you to love your Seyyah jewelry as much as we do. We accept returns and exchanges within 30 days of purchase.
- Return labels are available for a $7 fee.
- Certain items are final sale and not eligible for return (e.g., archive/sample sale items, mystery boxes, gift cards, or gifts with purchase).
Returned items must be unworn, undamaged, and in their original packaging. Refunds are issued in the original form of payment. If items are received damaged, we will issue Seyyah store credit instead.
To begin your return, please visit our Returns & Exchanges portal. Unauthorized returns may be returned to the sender. Returns outside the 30-day window are accepted at Seyyah’s discretion. Shipping fees are non-refundable.
Your order number is in your order confirmation email and on the packing slip included with your order. It’s a 5-digit number (e.g., 12345).
Once we’ve received and approved your return:
- Refunds are issued to your original payment method (minus shipping).
- Processing typically takes 5–10 business days, depending on your bank.
Yes — we gladly accept exchanges within 30 days of purchase, excluding custom orders and items marked Final Sale. Please use our Returns & Exchanges portal to start your exchange.
Yes, unless the product is marked Final Sale.
Yes — we can offer store credit or an exchange equal to the purchase value through our Gift Returns & Exchanges portal.
Email us at hello@shopseyyah.com with your order number as soon as possible.
- If your order hasn’t shipped, we’ll do our best to cancel it.
- If it has shipped, you’ll need to process a return after delivery.
Still Need Help?
Start your return
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.